Privacy policy
Last updated: 8 August 2026
Who we are
Tenso Home Establishment (مؤسسة تينسو هوم) is responsible for personal data collected through tensohome.com.
Riyadh, Kingdom of Saudi Arabia
Commercial Registration 7051769060
care@tensohome.com · +966 50 989 2326
What we collect
- What you give us — name, email address, phone number, delivery and billing address, and anything you write to us.
- Your orders — what you bought, what it cost, and your order history.
- Payment data — handled directly by our payment providers. We never receive or store your full card number.
- Technical data — IP address, device and browser type, pages viewed, and how you arrived, collected through cookies and similar technologies.
- Your preferences — whether you have asked to hear from us.
Why we use it
To fulfill and deliver your orders. To answer you and handle returns. To send you messages you have asked for. To detect and prevent fraud. To understand how the store is used and improve it. To meet our tax, accounting and legal obligations.
Who we share it with
We do not sell your personal data. We share it only with those who need it to deliver our service:
- Shopify — our e-commerce platform and host
- Payment providers — to process your payment
- Our delivery partner — to bring you your order
- Analytics and messaging providers — to run the store and contact you
- Professional advisers and authorities — where the law requires it
Transfers outside the Kingdom
Some of our providers process data outside Saudi Arabia. Where that happens we take the steps required under Saudi data protection law to keep it protected.
How long we keep it
Order and transaction records are kept for the period Saudi tax and commercial law requires. Marketing data is kept until you ask us to stop. Everything else is kept only as long as the purposes above need it.
Cookies
We use cookies necessary for the store to work, and others for analytics and messaging. Your browser settings control them. Disabling the necessary ones will stop checkout from working.
Your rights
Subject to applicable law you may ask to see the data we hold about you, ask us to correct it, ask us to delete it, object to certain uses, and withdraw consent to marketing at any time. Write to care@tensohome.com. Every message we send also carries an unsubscribe link.
Children
This store is not directed at children and we do not knowingly collect data from anyone under eighteen.
Changes
We may update this policy. The date at the top shows when it last changed.
Complaints
If you are unhappy with how we handle your data, please write to us first at care@tensohome.com. You may also raise the matter with the competent supervisory authority in the Kingdom of Saudi Arabia.