Refund policy

Last updated: 8 August 2026

Sheets arrive sealed in a pouch cut from the same cloth. Handle the pouch and you are handling the fabric itself — its weight, its coolness, its color in the light of your own room. That is what it is for. Judge the cloth before you break the fold.

The window

Fourteen days from the day your order arrives.

Two ways back

Sealed — still in its pouch, still in the fold it left us in. Full refund to the payment method you used.

Opened but unused — never slept on, never washed, every piece present. Store credit at the full price you paid. It does not expire.

We cannot take back bedding that has been slept on or laundered. It cannot be sold again, and we will not sell it again. This restriction does not apply when an item is faulty, damaged, or not what you ordered.

We collect, and we pay for it

Whether you changed your mind or we made a mistake, we arrange the collection and we cover the cost. Write to care@tensohome.com or message us on +966 50 989 2326 with your order number. We reply within two business days with a collection time. Please wait for that reply before sending anything back.

If something is damaged or wrong

Tell us within two days of delivery, with your order number and photographs. We collect at our cost and, as you prefer, replace the item or refund it in full. The pouch may be open — none of the conditions above apply.

Refunds

We inspect within two business days of collection and tell you the outcome. Approved refunds return to the card or wallet you paid with. How long the money takes to appear is set by your bank or payment provider rather than by us, and is usually several business days.

Cancelling

Write to us before dispatch and we will cancel and refund in full. After dispatch, the process above applies.

Your rights

Nothing in this policy limits your rights under the consumer protection and e-commerce laws of the Kingdom of Saudi Arabia.

Contact

Tenso Home Establishment
Riyadh, Kingdom of Saudi Arabia
Commercial Registration 7051769060 · VAT 314250459200003
care@tensohome.com · +966 50 989 2326